Privacy Policy
Effective Date: 01-06-2023
This Privacy Policy describes how Healthy Suppies (“we,” “our,” “us,” or the “Site”) collects, uses, and protects your personal information when you visit or make a purchase from healthysuppies.com.
Contact Information
If you have any questions, need more details about our privacy practices, or would like to make a complaint, please contact us at:
📧 Email: support@healthysuppies.com
📍 Mailing Address: Tolhuisstraat 45, Tiel, Netherlands, 4001 LN
Collection of Personal Information
When you visit our Site, we collect certain information about your device, browsing behavior, and any details necessary to process your purchase. Additional information may also be collected if you contact customer support.
We define Personal Information as any data that can identify an individual. Below is the type of Personal Information we collect and why:
1. Device Information
Purpose: To ensure the Site functions properly, provide a personalized experience, and analyze site traffic.
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify (our e-commerce platform).
Collected data:
• Browser version
• IP address
• Time zone
• Cookie details
• Pages or products viewed
• Search terms
• Site interactions
2. Order Information
Purpose: To fulfill your orders, process payments, arrange shipping, send invoices, communicate with you, and detect fraud or security threats.
Source: Directly collected from you.
Shared with: Shopify (our e-commerce processor).
Collected data:
• Full name
• Billing & shipping addresses
• Payment details (credit card information is securely processed)
• Email address
• Phone number
3. Customer Support Information
Purpose: To assist you with any inquiries, concerns, or issues.
Source: Collected directly from you when you contact us.
Collected data: Any information you provide for customer service purposes.
Minors
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately for removal.
Sharing of Personal Information
We only share your Personal Information with trusted service providers who help us operate our business and fulfill your orders. Examples include:
• Shopify – Our store is hosted on Shopify. Read more about Shopify’s privacy policy here.
• Legal Compliance – We may share your information to comply with laws, respond to legal requests, or protect our rights.
Behavioral Advertising
We use Personal Information for targeted advertising to provide relevant promotions and product recommendations.
• Google Analytics – Helps us understand customer behavior. Learn more about Google’s privacy policy here.
• Advertising Partners – We share browsing behavior and purchase history with advertising partners to display relevant ads.
If you prefer not to receive targeted ads, you can opt-out:
• Facebook: Ad Settings
• Google: Ad Settings
• Bing: Ad Settings
You can also opt out via the Digital Advertising Alliance’s opt-out portal: Click Here.
Use of Personal Information
We use your Personal Information to:
✔️ Offer products for sale
✔️ Process payments
✔️ Ship and fulfill orders
✔️ Provide customer support
✔️ Send updates about promotions or new products
Your Rights (California & GDPR Compliance)
California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:
• Request access to your Personal Information (“Right to Know”)
• Request corrections or deletion of your data
• Opt-out of the sale of your information
To exercise these rights, please contact us using the details provided above.
General Data Protection Regulation (GDPR)
If you are a resident of the EEA (European Economic Area), we process your data under the following lawful bases:
• Your consent
• Fulfilling a contract
• Compliance with legal obligations
• Legitimate business interests
To request access, corrections, or deletion of your data, contact us via email.
Retention of Personal Information
We retain your Personal Information for as long as necessary unless you request deletion. Certain data may be kept for legal or accounting purposes.
Automated Decision-Making
We do not engage in fully automated decision-making that significantly impacts customers. However, Shopify may use limited automated systems to prevent fraudulent transactions.
Selling of Personal Information
We do not sell Personal Information as defined under the California Consumer Privacy Act (CCPA).
Cookies & Tracking Technologies
Cookies help improve your browsing experience by remembering preferences and tracking activity.
Types of cookies we use:
• Necessary Cookies – Enable core functionality (e.g., checkout process).
• Performance Cookies – Help analyze traffic and site usage.
• Advertising Cookies – Used for targeted ads.
You can manage cookies through your browser settings. Learn more at www.allaboutcookies.org.
Do Not Track (DNT)
There is no universal standard for responding to DNT signals, so we do not alter our practices when detecting such requests.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review it regularly.
Complaints & Contact Information
If you believe your privacy rights have been violated, you may contact us at:
📧 Email: support@healthysuppies.com
📍 Mailing Address: Tolhuisstraat 45, Tiel, Netherlands, 4001 LN
If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your region.
📌 Last Updated: 01-01-2025